Cancellation Policy
At Opal Medical Aesthetics, we strive to provide exceptional care and service to all our patients. To ensure that we can accommodate everyone and maintain the highest standards of care, we have established the following cancellation policy.
Cancellation and Rescheduling
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24-Hour Notice: We require at least 24 hours' notice for any appointment cancellation or rescheduling. This allows us to offer the appointment slot to another patient who may be waiting.
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Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee equivalent to 50% of the service cost.
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No-Show Policy: Clients who fail to show up for their appointment without prior notice will be charged 100% of the service cost.
Appointment Confirmation
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Confirmation Text/Email: We will attempt to confirm your appointment 48 hours in advance via phone, email, or text message. Please ensure your contact information is up to date.
Late Arrivals
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Grace Period: We allow a 10-minute grace period for late arrivals. After 10 minutes, we may need to reschedule your appointment to ensure we provide adequate time and care for all clients.
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Rescheduling Due to Late Arrival: If we need to reschedule your appointment due to late arrival, a rescheduling fee of $25 will be applied.
Deposit Policy
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Deposit Requirement: For certain services, a non-refundable deposit may be required to secure your appointment. This deposit will be applied to the total cost of your service.
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Forfeited Deposits: Deposits will be forfeited in the event of a no-show or cancellation within 24 hours of the appointment time.
Emergency Situations
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We understand that emergencies happen. Please contact us as soon as possible if you have an emergency that will prevent you from keeping your appointment. We will do our best to accommodate your situation on a case-by-case basis.
Refunds and Credits
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Refunds: Refunds will not be issued for cancellations made less than 24 hours before the scheduled appointment or for no-shows.
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Credits: In some cases, at the discretion of management, a credit towards future services may be issued instead of a refund.
Contact Information
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To cancel or reschedule your appointment, please call or text us at 860.208.4131.
We appreciate your understanding and cooperation with our cancellation policy. Our goal is to ensure all patients receive the highest level of care and service. Thank you for choosing Opal Medical Aesthetics for your medical aesthetics needs.